Q. it possible to rent on the day without reservation?
A. Yes. All right. Please feel free to come. Reservation customers take precedence on crowded days.
Q.Which plan should the customer make?
A.If you are wondering what kind to choose, choose the one closest for the time being, and then you can change the plan on the day
Q.Can the customer change or cancel the reservation date?
A. You can change the dates 2 days in advance. Cancellation is free until 2 days before the reservation date (the day before tomorrow), cancellation on the previous day and the day will charge a 100% cancellation fee.
Q.Are there other types of kimonos on the web?
A.Yes, because new kimono comes in sequentially, so many things are available.
Q.If the customer is fat and tall, is this size available?
A.We have a lot of sizes, so it’s okay. Even if it is over 180 cm tall, over 100 cm chest circumference it is okay.
Q.What do customers have to bring to the shop on that day?
A.Please come by hand. Everything necessary for dressing is complete. If you forget your cosmetics, please use it freely. On a cold day, we recommend that you wear heattec and leggings for the inner. It is very convenient to use anti-cold measures when using hot sticker to paste. Haori and shawls are available for a fee.
A.We will deposit all luggage, including bags for travel, for free. Please use valuable lockers with key.
Q.Can customers wear kimonos on rainy days?
A.Yes, that’s fine. On rainy days, we have available kimonos which are okay to get wet. Please do not worry.
Q.What happens if the customer dirty the kimono?
A.General dirt in washable kimonos is okay. Clothes of silk and large damage will be charged separately.
Q.Is there a parking lot?
A.You can stop the car sideways. There is no parking lot so please use the nearby parking lot.
Q.How much is the return charge outside business hours?
A.Please return by 7:30. If you are late, we will charge 1,000 yen separately. Next day return is 1000 yen until 7:30. Early in the morning it is free from 9 o’clock. Before 8 o’clock it will cost 2,000 yen separately. Please contact us for dressing outside business hours.
Q.hair set, hair ornaments
A.If your hair has a certain length, we will use your braised hair to gather your hair. Free. Paid hair set is with flower decorative hair ornaments. Even in short hair, if your hair is up to your shoulders, you can make your hair up. If you wish, you can arrange the partial wigs as well.